Corsiglia, McMahon & Allard Attorneys' Robert Allard and Timothy ...

Customer satisfaction, benchmarking, and online reporting are the focus of three chapters contributed by Valtera experts in the recently released book, "Getting Action from Organizational Surveys: New Concepts, Methods and Applications. .... Barbara McMahon, Vice President of Operations, Sage Hospitality Resources and former General Manager of the hotel, said that because hotels in North America are surveyed annually by a full-time staff of professional evaluators, ...